Refund policy

We accept returns for 30 days from the date your order is delivered.

Items must be unopened

Returns are accepted on unopened items in their original packaging. Once the packaging has been opened, the item can no longer be returned, unless it is faulty, damaged or not what you ordered (see below). Please check the color and quantity you ordered before you open your package.

Return shipping

Return shipping is paid by the customer. We do not provide prepaid return labels. Please use a tracked service. We cannot refund a return that does not reach us.

Restocking fee

A restocking fee of $3.50 per physical item is taken off every approved refund. Services such as Shipping Protection are not physical items and have no restocking fee, but they cannot be refunded once the order has shipped.

What you get back

Your refund is the price you paid for the returned items, minus the $3.50 per-item restocking fee. Original shipping charges are not refunded.

How to start a return

Email am.storesupport@gmail.com within 30 days of delivery with your order number and the reason for the return. We reply within 24 hours with the return address and next steps.

Please do not send anything back before you contact us. Returns sent without our OK cannot be matched to an order and cannot be refunded.

Faulty, damaged or wrong items

The rules above do not apply if we got it wrong. If your item arrives damaged, does not work, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem.

In these cases there is no restocking fee, no return shipping cost to you, and the item does not need to be unopened. We will send a replacement or give you a full refund, including the original shipping. In most cases you will not need to send the item back.

This does not affect your statutory rights.

Refund timing

Once your return arrives and is checked, we refund your original payment method within 5 to 10 business days. Your bank may take a few more days to show it.

Cancellations

You can cancel an order for free any time before it ships. Email us as soon as you can. Once an order has shipped, it is handled as a return.

Exchanges

We do not do direct exchanges. If you ordered the wrong color and the item is still unopened, return it under the terms above and place a new order.

Lost or stolen parcels

These are not returns. See our Shipping Policy. Orders with Shipping Protection are replaced for free.